Privacy Policy

This Privacy Policy describes how Wing Snob ("we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you visit our website at wingsnob-bbq.click, place orders, use our online services, or otherwise interact with us. Please read this policy carefully. By using our website or services, you agree to the practices described in this Privacy Policy.

We are committed to protecting your privacy and handling your personal information with transparency, care, and respect. This policy applies to all users of our website and services, including customers who browse our menu, place food orders, sign up for newsletters, or contact us for support.

If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services immediately. For any questions or concerns about this policy, you may contact us at any time using the contact information provided at the end of this document.

1. About Us

Wing Snob is a food service business operating in the United States. We provide customers with access to our menu, online ordering capabilities, promotional offers, and other food-related services through our website and digital platforms.

Our contact information is as follows:

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of personal information we collect are described below.

2.1 Personal Identification Information

When you register an account, place an order, or contact us, we may collect personal identification information, including but not limited to:

• Full name
• Email address
• Phone number
• Billing and shipping address (including street address, city, state, and ZIP code)
• Date of birth (where required for age verification purposes)
• Account login credentials (username and password)

2.2 Payment and Financial Information

When you make a purchase on our website, we collect payment-related information necessary to process your transaction. This may include:

• Credit card or debit card number (last four digits only — full card details are processed by our payment processors and are not stored on our servers)
• Billing name and address
• Payment method type
• Transaction history and order details

We use industry-standard third-party payment processors who are compliant with the Payment Card Industry Data Security Standard (PCI-DSS). We do not store full payment card numbers on our systems.

2.3 Order and Transaction Information

We collect information related to your food orders and transactions, including:

• Items ordered and quantities
• Order date and time
• Delivery or pickup preferences
• Special instructions or dietary notes
• Order history and frequency
• Promotional codes or discount information used

2.4 Usage and Activity Data

When you visit our website or use our digital services, we automatically collect certain technical and behavioral information, including:

• Pages viewed and time spent on each page
• Links clicked and navigation paths
• Search queries entered on our website
• Menu items viewed or added to your cart
• Referring website or URL (the site you visited before arriving at ours)
• Time and date of your visit
• Session duration

2.5 Device and Technical Information

We automatically collect certain technical information from your device when you access our website, such as:

• IP address
• Browser type and version
• Operating system and device type (desktop, mobile, tablet)
• Screen resolution
• Device identifiers
• Geolocation data (general location based on IP address, or precise location if you grant permission)
• Internet service provider (ISP)

2.6 Communications and Customer Support Data

If you contact us via email, phone, web form, or social media, we may collect and retain records of those communications, including:

• Your name and contact details
• The content of your message or inquiry
• Records of any responses we provide
• Feedback or reviews you submit

2.7 Marketing and Preference Data

With your consent, we may collect information about your marketing preferences, including:

• Whether you have opted in to receive email newsletters or SMS promotions
• Your food preferences and dietary restrictions (if you voluntarily provide them)
• Survey responses or feedback
• Loyalty program participation and reward redemptions

2.8 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your interactions with our website. For detailed information on how we use cookies and how you can manage your cookie preferences, please refer to Section 8 of this Privacy Policy.

3. How We Use Your Information

We use the personal information we collect for legitimate business purposes, including the following:

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders (delivery or pickup)
• Creating and managing your customer account
• Communicating with you about your orders, including confirmations, updates, and receipts
• Facilitating payment transactions
• Providing customer support and resolving disputes or complaints
• Managing loyalty programs or reward systems

3.2 Improving Our Website and Services

• Analyzing how users interact with our website to improve functionality and user experience
• Identifying and fixing technical issues or bugs
• Conducting market research and customer satisfaction surveys
• Developing new menu items, features, or services based on customer feedback
• Monitoring and analyzing usage patterns and trends

3.3 Marketing and Promotional Communications

• Sending you promotional emails, newsletters, or special offers (with your consent where required)
• Displaying personalized advertisements and recommendations on our website and third-party platforms
• Running retargeting campaigns through advertising partners
• Notifying you about new menu items, limited-time deals, and upcoming events

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email, by texting "STOP" in response to any SMS message, or by contacting us directly at [email protected].

3.4 Legal and Compliance Purposes

• Complying with applicable federal, state, and local laws and regulations
• Enforcing our Terms of Service and other agreements
• Preventing fraudulent transactions and protecting against security threats
• Responding to lawful requests from government or law enforcement authorities
• Protecting our legal rights and interests in the event of a dispute or litigation

3.5 Safety and Security

• Detecting and preventing fraud, abuse, or unauthorized access to our systems
• Verifying your identity when you access your account
• Maintaining the integrity and security of our website and databases

4. Legal Basis for Processing (United States)

Wing Snob operates in the United States and is subject to applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission (FTC) Act, which governs unfair or deceptive acts and practices in commerce.

We process your personal information based on the following legal grounds:

• Contractual Necessity: To fulfill orders and provide the services you have requested.
• Legitimate Business Interests: To improve our services, prevent fraud, and maintain the security of our systems.
• Consent: For marketing communications and non-essential cookies, where your consent is required by law.
• Legal Obligation: To comply with applicable laws, regulations, court orders, and governmental requests.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your personal information with third parties in the following circumstances:

5.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our business and delivering services to you. These providers are contractually obligated to protect your information and may only use it for the purposes we specify. Categories of service providers include:

• Payment Processors: To securely process your payment transactions (e.g., Stripe, Square, PayPal).
• Delivery and Logistics Partners: To fulfill delivery orders to your location.
• Email and SMS Marketing Platforms: To send you promotional and transactional communications.
• Analytics Providers: Such as Google Analytics, to analyze website traffic and usage patterns.
• Cloud Hosting and IT Services: To store and manage our website data and customer database.
• Customer Support Tools: To manage and track support tickets and inquiries.
• Advertising Networks: To display targeted advertisements on our behalf across digital platforms.

5.2 Business Transfers

In the event that Wing Snob undergoes a merger, acquisition, sale of assets, reorganization, or similar business transaction, your personal information may be transferred to the successor entity. We will notify you of any such transfer via email or a prominent notice on our website, and you will be informed of any changes to this Privacy Policy that arise as a result.

5.3 Legal Requirements and Protection of Rights

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or other legal process
• Respond to requests from law enforcement or regulatory authorities
• Protect the rights, property, or safety of Wing Snob, our customers, or the public
• Detect, prevent, or address fraud, security issues, or technical problems
• Enforce our Terms of Service or other applicable agreements

5.4 With Your Consent

We may share your personal information with third parties for purposes not described in this policy when we have obtained your explicit consent to do so.

6. Data Security

We take the security of your personal information seriously. Wing Snob employs a range of technical, administrative, and physical security measures designed to protect your information from unauthorized access, disclosure, alteration, or destruction.

6.1 Security Measures We Implement

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using Secure Sockets Layer (SSL) or Transport Layer Security (TLS) protocols.
• Access Controls: Access to personal information is restricted to authorized employees and contractors who have a legitimate need to access it for business purposes.
• Password Protection: Customer accounts are protected by password authentication. We strongly encourage users to create strong, unique passwords and to keep them confidential.
• Data Minimization: We collect only the minimum amount of personal information necessary to fulfill the purposes described in this policy.
• Regular Security Reviews: We conduct periodic reviews of our data security practices and systems to identify and address potential vulnerabilities.
• PCI-DSS Compliance: Our payment processing systems comply with Payment Card Industry Data Security Standards.

6.2 Limitations of Security

While we take reasonable precautions to protect your personal information, no method of data transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information. In the event of a data breach that affects your rights, we will notify you as required by applicable law, including state breach notification laws.

7. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring these rights in compliance with applicable U.S. privacy laws.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights:

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the purposes for which it was collected, the sources from which it was collected, and the third parties with whom it was shared.
• Right to Delete: You have the right to request that we delete personal information we have collected about you, subject to certain exceptions (such as when we need the information to complete a transaction or comply with a legal obligation).
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: While we do not sell your personal information for money, we may share it with advertising partners in ways that could be considered "sharing" under the CPRA. You have the right to opt out of this sharing. To exercise this right, please contact us or look for a "Do Not Sell or Share My Personal Information" link on our website.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to only what is necessary for providing our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. We will not deny you services, charge you different prices, or provide you with a lower quality of service because you exercised a privacy right.

7.2 Rights Available to All U.S. Users

Regardless of your state of residence, we respect the following rights for all users:

• Access and Portability: You may request access to the personal information we hold about you in a readable format.
• Correction: You may request that we correct inaccurate or incomplete personal information in our records.
• Deletion: You may request that we delete your personal information, subject to applicable legal and operational requirements.
• Withdrawal of Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Marketing Opt-Out: You may opt out of receiving marketing communications from us at any time.

7.3 How to Exercise Your Rights

To exercise any of the rights described above, please contact us using the following methods:

• Email: [email protected]

We will respond to verifiable consumer requests within 45 days of receipt, as required by the CCPA/CPRA. If we require more time (up to 90 days total), we will notify you within the initial 45-day period and explain the reason for the extension. We will not charge a fee for processing your request unless it is excessive, repetitive, or clearly unfounded.

We may need to verify your identity before processing certain requests to ensure that we are releasing information to the correct person. This may involve asking you to provide information we already have on file or to confirm specific account details.

8. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver targeted advertising. This section provides a brief overview of our use of cookies.

8.1 What Are Cookies?

Cookies are small text files that are stored on your device (computer, smartphone, or tablet) when you visit a website. They allow the website to recognize your device on subsequent visits and remember certain preferences or information.

8.2 Types of Cookies We Use

8.3 Managing Your Cookie Preferences

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Most browsers allow you to:

• View and delete existing cookies stored on your device
• Block all cookies by default
• Block cookies from specific websites
• Accept cookies from specific websites only

You may also opt out of interest-based advertising by visiting the Network Advertising Initiative (NAI) opt-out page or the Digital Advertising Alliance (DAA) opt-out page.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our data retention practices are as follows:

After the applicable retention period expires, we will securely delete or anonymize your personal information. In some cases, we may retain certain information in anonymized form for statistical or analytical purposes.

10. Children's Privacy

Wing Snob's website and services are intended for use by adults aged 18 and older. We do not intentionally collect, solicit, or retain personal information from individuals under the age of 18. If you are under 18, please do not use our website or provide us with any personal information.

If we become aware that we have inadvertently collected personal information from a child under the age of 18, we will take prompt steps to delete that information from our records. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at [email protected] so that we can take appropriate action.

Our practices are consistent with the requirements of the Children's Online Privacy Protection Act (COPPA), which applies to online operators that collect personal information from children under the age of 13.

11. International Data Transfers

Wing Snob is a United States-based business, and all of our primary data processing activities take place within the United States. Your personal information is stored and processed on servers located in the United States.

If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where privacy laws may differ from those in your home country. By using our website and services, you consent to the transfer of your personal information to the United States.

We take steps to ensure that any international transfers of personal information are conducted in compliance with applicable laws and that appropriate safeguards are in place to protect your information. Our third-party service providers who may process data internationally are required to maintain appropriate security measures and data protection practices consistent with applicable law.

12. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, delivery apps, or other external services that are not operated by Wing Snob. These links are provided for your convenience and informational purposes only.

We have no control over the content, privacy practices, or policies of third-party websites and are not responsible for the privacy practices of those sites. We strongly encourage you to review the privacy policies of any third-party websites you visit through links on our website before providing them with any personal information.

Common third-party platforms we may link to include, but are not limited to, food delivery platforms (such as DoorDash, Uber Eats, or Grubhub), payment processors, and social media networks (such as Facebook, Instagram, or Twitter/X). Each of these platforms has its own privacy policy governing how they handle your data.

13. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that allows you to signal to websites that you do not wish to have your online activity tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals.

At this time, our website does not alter its data collection and use practices in response to Do Not Track signals from browsers. However, you may manage your cookie preferences as described in Section 8 of this policy and opt out of interest-based advertising through the mechanisms described therein.

We continue to monitor developments regarding DNT standards and will update this policy if our practices change in the future.

14. California-Specific Disclosures

In addition to the rights described in Section 7, California residents have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), effective January 1, 2023.

14.1 Categories of Personal Information Collected

In the preceding 12 months, we have collected the following categories of personal information from California consumers:

• Identifiers (name, email address, IP address, phone number)
• Commercial information (purchase history, order details)
• Internet or network activity (browsing history on our website, interaction data)
• Geolocation data (general location for delivery purposes)
• Inferences drawn from personal information to create a profile (food preferences, order patterns)

14.2 Right to Know — Shine the Light Law

Under California's "Shine the Light" law (California Civil Code Section 1798.83), California residents may request information once per calendar year about third parties to whom we disclosed personal information for direct marketing purposes during the preceding calendar year. To make such a request, please contact us at [email protected].

14.3 Authorized Agent

California residents may designate an authorized agent to submit privacy rights requests on their behalf. Authorized agents must provide written proof of their authority to act on your behalf, and we may require you to verify your identity directly before we process the request.

15. How to File a Complaint

If you believe that your privacy rights have been violated or that we have failed to comply with applicable privacy laws, we encourage you to contact us first so that we can attempt to resolve your concern directly.

Contact Us:
Email: [email protected]
Website: wingsnob-bbq.click

If we are unable to resolve your complaint to your satisfaction, you may also file a complaint with the appropriate regulatory authority:

15.1 Federal Trade Commission (FTC)

The Federal Trade Commission enforces laws prohibiting unfair or deceptive business practices, including violations of consumer privacy. You can file a complaint with the FTC at:

• Website: www.ftc.gov/complaint
• Phone: 1-877-382-4357
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, D.C. 20580

15.2 California Privacy Protection Agency (CPPA)

California residents may file complaints with the California Privacy Protection Agency, which is the state agency responsible for enforcing the CCPA/CPRA:

• Website: cppa.ca.gov
• Email: [email protected]

15.3 State Attorney General Offices

Depending on your state of residence, you may also file a privacy complaint with your state's Attorney General office. Most state AG offices have consumer protection divisions that handle privacy-related complaints.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or the services we offer. When we make material changes to this policy, we will:

• Post the revised policy on our website with an updated "Last Updated" date at the top of the page
• Notify registered users by email (where required by law or where changes are significant)
• Display a prominent notice on our website for a reasonable period following the update

Your continued use of our website and services after any changes to this Privacy Policy have been posted constitutes your acceptance of those changes. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and transparently.

We aim to respond to all privacy-related inquiries within 10 business days. For requests that require verification or involve complex data access or deletion requests, we will respond within the timeframes required by applicable law (generally 45 days for CCPA requests).

Thank you for trusting Wing Snob with your personal information. We are committed to maintaining the highest standards of privacy and data protection for all of our customers.