Refund Policy

Last Updated: June 9, 2026

1. Introduction

This Refund Policy ("Policy") governs all purchases made through our website wingsnob-bbq.click, in-person at our location, or via any authorized ordering platform associated with Wing Snob. By placing an order with us, you agree to the terms outlined in this Policy. We encourage you to review this document thoroughly before completing any purchase.

Wing Snob is committed to food quality, customer satisfaction, and transparent business practices. In the event that your order does not meet your expectations due to an error on our part, we will work diligently to resolve the issue in a fair and timely manner.

For any questions regarding this Policy, please contact us at:

• Email: [email protected]
• Website: wingsnob-bbq.click

2. Eligibility Conditions for Refunds

To be eligible for a refund, your request must meet one or more of the following conditions:

• Incorrect Order: You received items that were different from what you ordered (e.g., wrong sauce, wrong quantity, wrong item).
• Missing Items: One or more items from your confirmed order were not included in your delivery or pickup bag.
• Food Quality Issues: The food was undercooked, overcooked, spoiled, or otherwise unfit for consumption upon receipt, through no fault of the customer (e.g., improper storage after delivery).
• Order Not Delivered: Your order was never delivered despite confirmation and you were charged for it.
• Duplicate Charges: You were billed more than once for the same order.
• Unauthorized Transaction: A charge appeared on your account that you did not authorize.

Refund eligibility is assessed on a case-by-case basis. Wing Snob reserves the right to request photographic or written evidence to support your claim before processing a refund.

3. Timeframes for Refund Requests

Time is an essential factor in food-related refund claims. To ensure your request is properly reviewed, you must submit your refund request within the following timeframes:

Requests submitted after these deadlines may be denied. We strongly encourage customers to inspect their orders immediately upon receipt and to contact us as soon as an issue is identified.

4. Non-Refundable Items and Situations

The following items and circumstances are generally not eligible for refunds:

• Orders that have been fully consumed prior to the refund request.
• Items where the customer received the correct order but simply changed their mind or did not enjoy the taste.
• Incorrect orders resulting from a customer's own ordering error (e.g., selecting the wrong flavor, quantity, or customization).
• Promotional, discounted, or complimentary items that were provided free of charge.
• Delivery fees, service charges, or third-party platform fees that are not collected directly by Wing Snob.
• Catering or bulk orders cancelled less than 24 hours before the scheduled service time.
• Requests submitted outside of the designated timeframes outlined in Section 3.
• Damage or quality issues resulting from improper storage or handling by the customer after delivery.

5. How to Request a Refund (Step-by-Step)

To submit a refund request, please follow the steps below:

1. Gather Your Information: Have your order confirmation number, the date and time of your order, the items you purchased, and the payment method you used ready before contacting us.
2. Document the Issue: If possible, take clear photographs of the item(s) in question. This may include images of missing items, incorrect food, or quality concerns. Visual evidence significantly speeds up the review process.
3. Contact Wing Snob: Reach out to us using one of the following methods:
   • Email: [email protected] — Include your order number, a description of the issue, and any supporting photos.
   • Website: Submit your request through our contact form at wingsnob-bbq.click.
4. Wait for Acknowledgment: Our customer service team will acknowledge receipt of your request within 1–2 business days.
5. Review and Verification: Our team will review your request, verify the details against our records, and may follow up with additional questions or requests for evidence.
6. Resolution Decision: Once the review is complete, we will notify you of our decision via email. If approved, we will initiate the refund or offer an alternative resolution (see Section 7 on Partial Refunds and Section 8 on Exchanges).

6. Refund Processing Times by Payment Method

Once a refund has been approved by Wing Snob, the time it takes to receive your funds depends on your payment method:

Please note that Wing Snob does not control the processing times of your bank or financial institution. If you do not see your refund within the stated timeframe, we recommend contacting your bank directly after the estimated period has passed. We will provide a refund confirmation reference number upon processing, which you can share with your bank if needed.

7. Partial Refunds

In certain situations, Wing Snob may issue a partial refund rather than a full refund. Partial refunds may apply in the following scenarios:

• Only a portion of your order was incorrect or missing (refund limited to the affected items only).
• An item was delivered but was partially consumed before the issue was identified.
• A catering or group order was partially fulfilled, with some items delivered correctly.
• A promotional discount was applied to an order where only one item qualifies for a refund — the refund will reflect the discounted price paid.
• Delivery fees may not be refunded if the food items themselves were delivered correctly.

In cases where a partial refund is approved, you will be notified of the refund amount and the reasoning behind the partial approval before the refund is processed. You may accept or dispute the partial refund decision (see Section 10 on Dispute Resolution).

8. Exchange Policy

Due to the perishable nature of food products, Wing Snob does not accept physical returns of food items. However, we do offer the following exchange options in appropriate circumstances:

• Order Replacement: If your order was incorrect or of unacceptable quality, we may offer to prepare and deliver (or make available for pickup) a replacement order at no additional charge, subject to verification of the original issue.
• Store Credit: In lieu of a monetary refund, we may offer store credit equivalent to the value of the affected items. Store credit can be applied to future orders at wingsnob-bbq.click or in-store.
• Item Swap: If an item was made with the wrong sauce or flavor due to our error, we may offer to prepare the correct item for pickup within a reasonable time.

All exchange requests are subject to the same timeframe requirements as standard refund requests (see Section 3). Exchanges are offered at Wing Snob's discretion and are not guaranteed in all circumstances.

9. Cancellation Policy

We understand that plans can change. Our cancellation policy is as follows:

Standard Orders (Online / Phone)

• Orders may be cancelled for a full refund within 5 minutes of placement, provided food preparation has not yet begun.
• Once food preparation has commenced, cancellations are not guaranteed, and a refund may not be issued.
• If you need to cancel, please contact us immediately at [email protected] or through our website.

Catering and Bulk Orders

• Catering orders cancelled more than 48 hours in advance: Full refund.
• Catering orders cancelled 24–48 hours in advance: 50% refund.
• Catering orders cancelled less than 24 hours in advance: No refund, as ingredients and preparation resources have already been allocated.

Third-Party Platform Orders

If you placed your order through a third-party delivery platform (e.g., DoorDash, Grubhub, UberEats), the cancellation policy of that platform applies. Wing Snob is not responsible for cancellations or refunds processed through third-party systems. Please contact the respective platform's support team directly.

10. Dispute Resolution Process

If you are not satisfied with the resolution provided by Wing Snob following a refund or exchange request, you have the following options to escalate your concern:

Step 1: Internal Escalation

Contact us again at [email protected] with the subject line "Refund Dispute – Order #[Your Order Number]" and clearly explain why you disagree with our initial decision. Include any additional evidence or information that may support your claim. Our management team will review the escalated dispute within 3–5 business days.

Step 2: Chargeback Through Your Bank

If you paid by credit or debit card and believe you were wrongly charged, you have the right to initiate a chargeback through your bank or card issuer. You may do so after exhausting our internal dispute process. Please note that initiating a chargeback without first attempting to resolve the issue with Wing Snob may result in a delay in resolution.

Step 3: Consumer Protection Resources

As a business operating in the United States, Wing Snob acknowledges your rights under the following consumer protection frameworks:

• Federal Trade Commission (FTC) Act: The FTC prohibits unfair or deceptive business practices. Complaints may be filed at ftc.gov.
• State Consumer Protection Laws: Depending on your state of residence, additional consumer protection rights may apply. We encourage you to consult your state's attorney general's office for guidance.
• Better Business Bureau (BBB): You may also file a complaint with the BBB at bbb.org.

Governing Law

This Refund Policy and any disputes arising from it shall be governed by the laws of the United States and the applicable laws of the state in which Wing Snob operates. Any legal proceedings shall be conducted in the appropriate courts of that jurisdiction.

11. Changes to This Refund Policy

Wing Snob reserves the right to modify or update this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting to our website at wingsnob-bbq.click. The "Last Updated" date at the top of this page will reflect the most recent revision. We encourage you to review this Policy periodically to stay informed of your rights and our procedures.

Continued use of our services after any changes to this Policy constitutes your acceptance of the updated terms.

12. Contact Information

If you have any questions, concerns, or requests related to this Refund Policy, please do not hesitate to reach out to our customer support team. We are here to help and will do our best to resolve any issues promptly and fairly.

Our team is available to respond to inquiries during regular business hours. We aim to respond to all refund-related emails within 1–2 business days. For urgent matters, please clearly mark your email as "URGENT" in the subject line.

This Refund Policy was last reviewed and updated on June 9, 2026. Thank you for choosing Wing Snob. We value your business and are committed to making every experience a great one.